Privacy Policy

1. Introduction

Nexora Cogniware LLP ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our training programs.

This policy applies to all services offered by Nexora Cogniware LLP, including but not limited to AI solutions, IoT services, IT development, training programs, and traffic junction deployment services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Date of birth and gender (for training applications)
• Educational background and qualifications
• Work experience and employment history
• CV/Resume files and supporting documents
• Company information and project requirements
• Payment information (processed securely through third-party providers)

2.2 Technical Information

• IP address, browser type, and operating system
• Website usage data and navigation patterns
• Cookies and similar tracking technologies
• Device information and screen resolution

2.3 Communication Data

• Correspondence through email, phone, or contact forms
• Feedback, reviews, and testimonials
• Support ticket information and chat logs

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Processing training applications and enrollment
• Delivering IT solutions and consulting services
• Managing IoT and traffic management projects
• Providing customer support and technical assistance

3.2 Communication

• Responding to inquiries and contact requests
• Sending service updates and important notifications
• Providing training schedules and program information
• Marketing communications (with your consent)

3.3 Legal and Business Operations

• Compliance with legal obligations and regulations
• Fraud prevention and security monitoring
• Business analytics and service improvement
• Record keeping and documentation

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

4.1 Service Providers

• Cloud hosting and data storage services
• Email and communication platforms
• Payment processing services
• Analytics and performance monitoring tools

4.2 Legal Requirements

• Government agencies and regulatory bodies
• Law enforcement when required by law
• Court orders and legal proceedings

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Backup and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to take precautions when sharing personal information online.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

• Request access to your personal data
• Correct inaccurate or incomplete information
• Update your contact preferences

6.2 Data Portability and Deletion

• Request a copy of your data in a portable format
• Request deletion of your personal information
• Withdraw consent for processing (where applicable)

6.3 Communication Preferences

• Opt-out of marketing communications
• Choose preferred communication channels
• Control notification settings

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

7.1 Types of Cookies

• Essential cookies: Required for website functionality
• Performance cookies: Help us understand website usage
• Functional cookies: Remember your preferences
• Marketing cookies: Used for targeted advertising (with consent)

7.2 Cookie Management

You can control cookies through your browser settings. Disabling certain cookies may limit website functionality.

8. Data Retention

We retain personal information for different periods based on the purpose:

• Training applications: 3 years from application date
• Customer data: Duration of business relationship plus 7 years
• Website analytics: 26 months from collection
• Marketing data: Until consent is withdrawn
• Legal obligations: As required by applicable laws

9. Third-Party Services

Our website and services may contain links to third-party websites or integrate with external services:

• Google Analytics for website performance monitoring
• Cloud storage providers for data hosting
• Payment gateways for secure transactions
• Email service providers for communications

These third parties have their own privacy policies. We recommend reviewing their policies when interacting with their services.

10. International Data Transfers

As a company registered in India, we primarily process data within Indian jurisdiction. When data is transferred internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct
• Specific authorized derogations

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: